I’ll help you with your computer
We’ll use Quick Assist, a Microsoft support app. I’ll stay on the phone and talk you through it.
First, call Robert
Please call before starting. I’ll give you a short code and guide you one step at a time.
Call 0412 075 507While we’re on the phone
1
Download Quick Assist launcher
Download the Quick Assist launcher
Click the green button below. This small file opens Microsoft Store to the Quick Assist app. It does not connect to your computer.
Click the green button below. This small file opens Microsoft Store to the Quick Assist app. It does not connect to your computer.
2
Open Quick Assist
When the download finishes, open the file. In Microsoft Store, click Open if Quick Assist is already installed. If you see Get or Install, click it and wait. If you see a security warning, stop and tell me what it says.
When the download finishes, open the file. In Microsoft Store, click Open if Quick Assist is already installed. If you see Get or Install, click it and wait. If you see a security warning, stop and tell me what it says.
3
Enter my code
I’ll read you a 6-digit code. Type it in the box called Code from assistant, then click Submit.
I’ll read you a 6-digit code. Type it in the box called Code from assistant, then click Submit.
4
Allow me to help
Click Allow to share your screen. If Quick Assist then asks to let me control the computer, click Allow only while we’re talking.
Click Allow to share your screen. If Quick Assist then asks to let me control the computer, click Allow only while we’re talking.
If anything looks different or confusing, stop and tell me what you see. I can wait while we work it out.
Your choice, your control. Only connect when you are on the phone with Robert. You can stop the session by clicking Leave. Never give a code to someone who calls unexpectedly.