Remote Support
Get help from home. The PC Man can guide you through setup and support using a remote access tool.
Windows & Software Help
Support for slow computers, updates, programs, Microsoft 365, email accounts, backups and everyday computer problems.
Printers & Networking
Help with Wi-Fi, printers, routers, shared files, devices and small business computer setups.
How to Start a Remote Support Session
- Book a session online and choose a time to speak with The PC Man by phone.
- At the agreed time, open Google Remote Support in Chrome. Under Get Support, choose Download if asked, and follow the on-screen steps to install Chrome Remote Desktop.
- On the same page, choose Generate Code. Read the code to The PC Man over the phone. Do not email or share it with anyone else.
- When a request appears, check that the Google account email shown is the one The PC Man gave you. Choose Share only if it matches and you want to allow access.
- Stay by your computer during the session. You can see what is happening and stop sharing at any time. When finished, choose Stop Sharing.
Important
Only share your computer during a support session you booked and are expecting. Check the email address shown in the approval prompt with The PC Man before choosing Share. Never share an access code with anyone who contacts you unexpectedly. You can stop sharing at any time.
Contact The PC Man
Phone calls are taken weekdays 4:30pm–8:00pm Queensland time. Outside those hours, please book online or send an email.